Preparation and Security:
- Please have someone present in the room while our team sets up the decoration.
- Ensure the safety of your valuable items during the decoration process.
- Note that you cannot select a message card for this product, as it wonβt be delivered with the decoration.
Cancellation Policy:
- If you cancel 24 hours before the scheduled delivery time, youβll receive a full refund.
- Cancellations made between 24 and 6 hours before the scheduled delivery time will result in a 50% refund.
- No refunds are possible for cancellations made less than 6 hours before the scheduled delivery.
Delivery Information:
- The displayed image is indicative; the actual product may vary in shape, color, or design depending on availability.
- We can set up the decoration either at your location or in a hotel room, provided you obtain permission from the hotel.
- If you have any complaints, please notify us within 2 hours of the scheduled delivery time.
- After weβve attempted the decoration, rescheduling or cancellation is not possible.
Care Instructions:
- Keep balloons away from children as uninflated or broken balloons can pose choking hazards.
- Balloons will be affixed using cello tape instead of helium due to safety reasons.
- Remove the cello tape immediately after the event. If the tape causes any damage to the wall, use a hairdryer to apply hot air to the tape, preventing damage.
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